Frequently Asked Questions

To extend the life of your water hot water bottle:

• Empty the water after each use
• Let it dry, cap open, upside down
• Store flat in a dry and cool place
• Avoid direct sunlight exposure
• Never use detergent inside

Replace your water hot water bottle every 2-3 years or at the first signs of wear.

Hot water bottle covers are generally washable:

• Remove the hot water bottle from the cover
• Machine wash at 30°C, delicate cycle
• Use a gentle detergent
• Air dry (avoid tumble dryer)

Check your cover label for specific instructions.

An unpleasant odor can occur over time. Here is how to fix it:

• Air the hot water bottle outdoors for 24-48h
• Place it in the freezer for a few hours (kills bacteria)
• Add a few drops of lavender essential oil on the outer fabric
• Avoid overheating in the future

If the smell persists or you see traces of mold, it is time to replace your hot water bottle.

Replace your hot water bottle if you notice:

• Cracks or splits in the rubber
• Leaks, even minor ones
• A persistent musty or burnt smell
• Torn or unstitched fabric (grain hot water bottles)
• Electrical malfunction (electric hot water bottles)

On average: water hot water bottle every 2-3 years, grain hot water bottle every 5 years, electric hot water bottle every 3-5 years.

The choice depends on your main use:

• Water hot water bottle: ideal for intense and long-lasting heat, perfect for muscle pain and back.
• Grain hot water bottle: heats in the microwave, practical and light, excellent for neck tension.
• Electric hot water bottle: constant heat without handling, perfect for extended use.
• Plush hot water bottle: comforting for children and relaxation moments.

Check our guide by pain zone to find the ideal hot water bottle.

Heat duration varies by type of hot water bottle:

• Water hot water bottle: 2 to 6 hours depending on quality and insulation.
• Grain hot water bottle: 20 to 45 minutes, ideal for short sessions.
• Electric hot water bottle: unlimited duration while plugged in, with safety thermostat.

To extend the heat, wrap your hot water bottle in a blanket or use an insulating cover.

Yes, some hot water bottles are versatile! Grain hot water bottles can be placed in the freezer for 1 to 2 hours to relieve:

• Inflammations and sprains
• Headaches and migraines
• Heat strokes
• Insect bites

Always check the manufacturer instructions before using your hot water bottle in cold mode.

Both types of filling have distinct characteristics:

• Flax seeds: more humid heat, heats up quickly, neutral smell. Ideal for muscles.
• Cherry pits: drier heat, retain heat longer, pleasant woody smell. Ideal for joints.

Both can be used hot (microwave) or cold (freezer).

Yes, our plush hot water bottles are specially designed for children with strict safety standards:

• CE certification and European toy standards
• Oeko-Tex certified fabric (no harmful substances)
• Removable internal hot water bottle
• Recommended from 3 years old

Always supervise children during use and check the temperature before giving it to them.

We accept the following payment methods:

• Credit card: Visa, Mastercard, CB
• PayPal
• Apple Pay
• Google Pay
• Pay in 3 installments interest-free from €50 purchase

All payments are secured by SSL encryption.

Absolutely! We take the security of your payments very seriously:

• 256-bit SSL encryption
• Payment processed by Stripe, world leader in online payment
• PCI-DSS compliant
• 3D Secure for enhanced protection

We never store your banking data on our servers.

Yes, we offer payment in 3 installments interest-free from €50 purchase:

• 1st payment: at the time of order
• 2nd payment: 30 days later
• 3rd payment: 60 days later

No additional fees! The cost of split payment is covered by Douce Bouillotte.

Your satisfaction is our priority. You have:

• 30 days to change your mind and return your product
• Free returns in metropolitan France
• Refund within 5-7 business days after receipt
• Exchange possible for another product

The product must be returned in its original packaging, unused and in perfect condition.

To make a return:

1. Log in to your customer area
2. Go to "My orders" and select the order concerned
3. Click on "Request a return" and follow the instructions
4. Print the prepaid return label
5. Carefully pack the product and drop it off at a pick-up point

You can also contact our customer service to initiate a return.

In case of a defective product:

1. Contact our customer service within 48h of receipt
2. Send photos of the observed defect
3. We will send you a prepaid return label
4. After verification, we will proceed with replacement or refund

Our products are guaranteed 2 years against manufacturing defects.

We ship your orders within 24-48 business hours:

• Standard delivery: 3 to 5 business days
• Express delivery: 24-48h
• Pick-up point: 3 to 5 business days

All our deliveries are tracked. You will receive an email with your tracking number as soon as it is shipped.

Yes, we offer free standard delivery from €49 purchase in metropolitan France.

Below this amount:

• Standard delivery: €4.90
• Express delivery: €8.90
• Pick-up point: €3.90

Shipping costs are automatically calculated in your cart.

Yes, we deliver throughout the European Union and Switzerland:

• Belgium, Luxembourg: 5-7 business days
• Germany, Spain, Italy: 7-10 business days
• Switzerland: 7-10 business days (customs fees at recipient expense)
• Other EU countries: 10-15 business days

You can track your order in several ways:

• Via the tracking link sent by email when shipped
• In your customer area, "My orders" section
• By contacting our customer service with your order number

If you have not received a tracking email 48h after your order, check your spam or contact us.

Some essential rules for safe use:

• Never use boiling water: prefer water at 60-80°C maximum.
• Fill the hot water bottle only 2/3 and expel the air before closing.
• Always use a cover or fabric between the hot water bottle and your skin.
• Regularly check the condition of your hot water bottle (wear, cracks).
• Never fall asleep on a plugged-in electric hot water bottle.

Our hot water bottles are certified and comply with European safety standards.

For menstrual pain, we recommend:

• Heating belt: attaches around the waist for total freedom of movement.
• Classic water hot water bottle: offers intense and soothing heat on the lower abdomen.
• Portable electric hot water bottle: continuous heat without having to reheat.

Heat relaxes uterine muscles and improves blood circulation, naturally reducing cramps.

To properly heat your grain hot water bottle:

1. Place a glass of water in the microwave (prevents grain drying)
2. Heat in 30-second increments at medium power (600W)
3. Check the temperature between each interval
4. Do not exceed 2 minutes total
5. Let rest for 30 seconds before use

Warning: never overheat a grain hot water bottle, it could catch fire.

Yes, with some precautions. The hot water bottle can relieve the frequent back pain during pregnancy:

• Use a moderate temperature (max 40°C)
• Apply on the back or shoulders
• Avoid direct application on the belly, especially in the 1st trimester
• Limit sessions to 15-20 minutes

If in doubt, consult your midwife or doctor.

Recommended duration depends on use:

• Muscle pain: 15-20 minutes, repeatable 2-3 times a day
• Menstrual pain: as long as needed, checking the temperature
• Warm up the bed: 10-15 minutes before sleeping, then remove
• Relaxation: 20-30 minutes maximum

Always let the skin cool down between two applications.